Customer Care & Transparency

30-Day Return & Hygiene Policy

We stand behind the authenticity, tone, and craftsmanship of every handcrafted piece. Here are our transparent guidelines for returns, packaging, and personal hygiene standards.

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30-Day Return Window for Decor, Apparel & Unopened Pieces

You may initiate a return within 30 days of delivery for all handcrafted home decor, wall medallions, teak platters, unopened textiles/apparel, and unplayed percussion (gongs, shakers, singing bowls, rainmakers).

Items must be in original, unblemished condition with authentic artisan tags attached.
Customer covers standard return shipping to our Sedona, Arizona fulfillment hub.
Upon inspection in Sedona, refunds are issued to the original payment method within 3–5 business days.

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Health & Hygiene Standard: Mouth-Blown Wind Instruments

For health, sanitation, and biological safety compliance, mouth-blown wind instruments (didgeridoos, bamboo flutes, and blow guns) cannot be returned once unsealed or played.

Because saliva and moisture penetrate organic beeswax mouthpieces and raw bamboo bores, these pieces cannot be re-inspected or re-sold. If your wind instrument arrives physically damaged in transit or displays a structural manufacturing defect, contact us within 48 hours of delivery and we will promptly send a replacement or issue full transit insurance reimbursement.

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Original Packaging & Restocking Fees

Many of our large wind chimes, heavy teak root carvings, and resonant gongs require custom double-wall corrugated cartons and molded edge-protectors to travel safely.

Original Box & Cradling Intact: Zero restocking fee ($0.00). Full refund of product price.
Missing Original Protective Packaging: A modest 15% repacking & recertification fee applies to cover new structural crating materials.
Local Sedona Drop-Off: Free in-person drop-off at our Sedona location is available by appointment to save you return shipping costs.

Need to Start a Return or Ask a Question?

Email us directly with your order number and photos of the piece. Our Sedona support team responds within 24 hours.

Contact [email protected] Return to Storefront